Managed Services

Cloud Support Services

Managed support for your cloud desktop environments and AWS infrastructure — with Business and Enterprise coverage tiers built around the way your team actually works.

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Two Service Tracks

Support Built for the Cloud

Whether you're running cloud desktops or a full AWS environment, we have a coverage model that fits.

Cloud Desktop Support

Full managed support for your virtual cloud desktop fleet — monitoring, helpdesk, SentinelOne MDR security, and day-to-day endpoint management.

Endpoint monitoring & helpdesk
SentinelOne MDR security
Remote support hours included monthly
Patch & update management
User onboarding & offboarding
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Most Requested

AWS Cloud Environment Support

Ongoing managed support for your AWS infrastructure. Business (8am–6pm M-F) or Enterprise (24/7) coverage, scaled to your environment's complexity.

AWS infrastructure monitoring & alerting
Security best-practice guidance
Escalation support with SLAs
Multi-service & multi-platform coverage
Monthly environment health reports
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Instant Estimate

Build Your Quote

Select the services you need and configure your environment. Your price updates live.

1
Select Services
Choose one or more — pricing updates as you select
☁️
Cloud Support Services
Managed support for cloud desktops and AWS environments.
  • Endpoint monitoring & helpdesk
  • AWS cloud environment support
  • SentinelOne MDR security
🗄️
Cloud Backup Services
Automated daily backups with point-in-time recovery.
  • Acronis cloud backup
  • MS365 mailbox & OneDrive
  • 30-day retention
🖥️
IT Support Services
Hands-on support for physical infrastructure and on-site needs.
  • On-site technical support
  • Server & network maintenance
  • Hardware troubleshooting
👨‍💻
Strategic Sourcing
A dedicated Aufsite technician on a project or ongoing basis.
  • Dedicated resource hours
  • Project or ongoing basis
  • Flexible scheduling
2
Configure Your Environment
Enter your numbers — the quote updates automatically
CSS Cloud Support Services
Virtual cloud desktop instances
Physical or virtual servers
AWS Cloud Environment Support (optional — add if you have AWS workloads)
Select a complexity level to see what's included
CBS Cloud Backup Services
Total data to protect (unsure? start at 500 GB)
Users with mailboxes to back up
ITS IT Support Services
Total physical devices requiring on-site support
Physical servers — includes on-site management & maintenance
SS Strategic Sourcing
Hours of dedicated technician time you need each month
Your Estimated Quote
Updates as you make selections
📋
Configure your environment above
AUFSITE Managed Support Monitoring Security Helpdesk Patching Reporting Escalation AWS Partner YOUR ENVIRONMENT · OUR RESPONSIBILITY

Every Plan Includes

What You Always Get

Dedicated Support Team

A consistent team that knows your environment — not a random queue.

Proactive Monitoring

We catch issues before they become outages. 24/7 alerting on all covered systems.

SentinelOne MDR Security

Endpoint detection and response included with every Cloud Desktop plan.

Monthly Health Reports

Regular visibility into your environment's performance, usage, and security posture.

Clear Escalation Path

Senior engineers on standby when issues require deeper expertise.

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Ready to Hand Off Your Cloud Support?

Use the quote builder above for an instant estimate, or reach out directly to talk through your environment.