How Our AI Support Agent Works
A Claude-powered AI agent sits between your AWS environments and our engineering team — ingesting live data, performing deep analysis, and flagging issues before you ever notice them.
Engineering Team
Types a plain-English question or command in @AWSSupport in Microsoft Teams.
Claude AI Agent
Reads the request, determines which AWS tools to call, and builds a response with findings and recommendations.
MCP Server
Translates AI tool calls into real AWS API requests using cross-account IAM roles — securely, with no stored credentials.
AWS APIs
Live data from EC2, RDS, Cost Explorer, SecurityHub, GuardDuty, CloudWatch, IAM, Config, and more.
Approval-Gated Change Workflow
The AI can never make changes without a human in the loop. Every proposed change generates a one-time cryptographic token that must be explicitly approved by a senior engineer in Teams before anything is executed. All changes are logged with engineer identity, approver, and timestamp.
20 Live AWS Tools at Our Fingertips
Our AI agent has direct, real-time access to your AWS environment through 20 purpose-built tools across six categories — no dashboards to refresh, no tickets to file.
Full environment inventory across all accounts — EC2, RDS, Lambda, S3, ECS, EKS.
Identifies waste, spikes, and rightsizing opportunities automatically.
Continuous security posture review — SecurityHub, GuardDuty, IAM hygiene, network exposure.
AWS Config rule violations and Trusted Advisor warnings surfaced in plain English.
Deep CloudWatch metrics analysis for EC2, RDS, Lambda, and ECS over any time window.
From diagnosing a hung instance to executing an approved resize — all from Teams.
What Our Engineers Ask It Every Day
Real natural-language workflows that our team runs on your AWS environment — no scripts, no dashboards.
"What's running in Acme Corp's account?"
"Why did our costs spike last month for this client?"
"Run a full security scan on the production account."
"Which EC2s can we downsize without impacting perf?"
"Are we compliant with all Config rules?"
"Why is the RDS instance running slow right now?"
"Customers are getting 502s — what's unhealthy?"
"Stop the dev instances in account 987654."
Choose Your Coverage Level
Both tiers include full AI-powered monitoring, analysis, and troubleshooting. The difference is when a human engineer is on call.
CSS Business
Human engineer coverage: 8am–6pm M–F
AI monitoring & alerting: 24/7
CSS Enterprise
Human engineer coverage: 24/7
AI monitoring & alerting: 24/7
Instant Estimate
Build Your Quote
Select the services you need and configure your environment. Your price updates live.
- 24/7 AI monitoring & alerting
- AWS environment support
- SentinelOne MDR security
- Acronis cloud backup
- MS365 mailbox & OneDrive
- 30-day retention
- On-site technical support
- Server & network maintenance
- Hardware troubleshooting
- Dedicated resource hours
- Project or ongoing basis
- Flexible scheduling
Every Plan Includes
What You Always Get
Claude AI Agent — Active on Your Account
Our AI agent continuously monitors your AWS environment, cross-referencing security, cost, and performance data in real time.
Hours → Minutes Mean Diagnosis Time
Engineers get AI-generated analysis the moment they ask — no manual log-diving or tab-switching across AWS consoles.
SentinelOne MDR Security
Endpoint detection and response included with every Cloud Desktop plan.
AI-Generated Monthly Health Reports
Each month you receive a plain-English summary of your environment's cost trends, security posture, and performance.
Zero Ungated Changes
Every change the AI recommends requires explicit human approval before execution — with a full audit trail.
Dedicated Support Team
A consistent team that knows your environment — the AI works for them, not instead of them.
Get Started
Ready for AI-Powered Cloud Support?
Use the quote builder above for an instant estimate, or reach out to talk through your AWS environment and what our AI can do for it.